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Terms

 

SITE USAGE

All information provided at this website are subject to change without prior notice.

       
PRIVACY STATEMENT

All information obtained are solely for the purpose of order and payment processing and will not be re-used in any other form. We will never share your information with third parties.

Subscribers to our mailing list and fans of our Facebook page will only receive news from Fashion Diva.sg.

       
PRODUCT DETAILS & SPECIFICATIONS
  • All product details and specifications are correct at time of publishing.
    Product colour may vary depending on individual monitor settings.
  • Some products may vary from the illustrations/pictures shown (about 80-90% similarity expected) due to studio lighting and the angles that the pictures were taken.
  • Real colours may be one shade duller/darker than shown on monitor screens.
  • Accessories such as belts, necklaces, scarves and innerwear etc shown within the pictures are sold separately unless specified within product description.
  • Customers who are particular about quality should consider carefully before purchasing apparels/items made of Chiffon material and/or look thin/see-through/translucent in the product pictures provided.
    Fashion Diva.sg will not take responsibility for any complaints related to (but not limited to) the above.
       
PAYMENT TERMS & CONDITIONS

All payments in Singapore Dollars (SGD) only.

Payments for ordered items must be completed within 2 days.

Unpaid orders will be cancelled 2 days after order placement date.

       
SHIPPING & DELIVERY

Registered Mail is strongly recommended to minimise risks of lost mails and ensure tracking is available.

If Standard Mail is selected, Fashion Diva.sg will not take responsibility for any lost mail.
Any efforts undertaken by Fashion Diva.sg to trace lost package will be on a best efforts basis.

We reserve the right to charge additional material and shipping/postage fees in the event that a returned package needs to be re-sent due to
-  incomplete or incorrect address provided to us
-
 package not collected within stipulated timeframe given by SingPost
 

       
ORDER CANCELLATIONS

Cancellations for orders which have been paid and processed will be subjected to a SG$5.00 admin charge. As such, we strongly urge customers to make thorough considerations before placing orders.

   
 
ADDITIONAL EXCHANGE TERMS

Product pictures, product measurements and/or fitting guide are provided for your consideration before committing to a purchase.

All orders are deemed to have been placed after thorough consideration. All items are also specially brought in for your order(s) hence known as Pre-Order.

As such, exchanges based on reasons such as "size is too big" or "size is too small" will not be accepted.

Exchanges are also reviewed on a case-by-case basis hence reasons are not limited to the above.

 
 
DISCOUNTS, PROMOTIONS, VOUCHERS & SALE ITEMS
  • All orders must meet the published terms and conditions to be eligible.
  • Discount/Coupon code(s) must be entered and applied before checking out your order.
  • Use of voucher(s) is subjected to the published terms and conditions.
  • Items on sale or have their prices marked down may not be eligible for further discount(s) nor to be combined with other promotion(s) unless specified otherwise.
  • Prices for sale items are valid only if payment is received before the sale end date.
  • Rebate(s) given for a particular order can only be utilised for the subsequent order(s).
  • Rebate(s) will be withdrawn in the event of a cancellation.
       
BLACKLISTING

Fashion Diva.sg will only use this as a last resort on customers who display the following behaviours.

1) Cancellation of order(s) without giving proper reason(s);
2) Non-payment despite repeated reminders;
3) Non-reply despite repeated reminders;
4) Other non-acceptable behaviour (reviewed on a case-by-case basis)

We seek your understanding and are open to clear matters should any misunderstanding occured due to the blacklisting.

 

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